Rk111 Privacy Policy — How Your Information Is Protected

1 Introduction

Welcome to rk111. When you use our platform, you share certain information with us. This Privacy Policy explains what we collect, how we use it, how long we keep it, and how we keep it secure.

Rk111's Privacy Policy has been developed in accordance with applicable data protection regulations in Bangladesh and international privacy standards. We believe transparency is the foundation of trust, and we have aimed to explain everything in plain, straightforward language.

By registering on or continuing to use rk111, you are considered to have accepted this Privacy Policy. If you have any objections, please contact our support team or discontinue use of the platform.

2 What Information We Collect

Rk111 collects two types of information to provide its services — information you provide directly, and information collected automatically.

Directly provided information

• Full name & date of birth
• Mobile number & email address
• National ID or passport details (for KYC verification)
• Payment method details (bKash, Nagad, Rocket, Upay number)
• Bank account number (applicable for withdrawals)
• Information provided when contacting Customer Support

Automatically collected information

• Device information: model, operating system, browser version
• IP Address & Approximate Location
• Activity logs on the platform (login time, game history, transactions)
• Cookies & tracking data (details below)
• Referral source (how you found us)

Information Summary at a Glance

3 How Information Is Collected

Rk111 collects your information in several ways. Here is what you should know about each:

Registration & KYC Process

When opening an account, you provide information directly through our form. A copy of your ID may be required for KYC verification. This information is used solely to confirm your identity.

During Platform Use

When you play games, make deposits, or withdraw funds on rk111, transaction details are automatically recorded. This is essential for security and dispute resolution.

Customer Support Contact

Conversations via live chat or email are recorded to help us maintain service quality and provide better support in the future.

Information Received from Third Parties

Limited information may be received from payment gateways or identity verification services — such as transaction confirmation numbers. These third parties comply with rk111's privacy standards.

4 Use of Information

Rk111 uses your information only for the purposes listed below. We never misuse your data:

• Account Management: To register, log in, and verify your identity
• Transaction Processing: To process deposits and withdrawals securely
• Customer Service: To resolve your questions and complaints promptly
• Fraud Prevention: To detect and prevent suspicious activity
• Legal Obligations: To meet regulatory requirements
• Platform Development: To enhance your gaming experience
• Personalized Offers: To send you promotions based on your preferences
• Responsible Gaming: To identify patterns of excessive gaming and provide appropriate support

5 Data Sharing Policy

Rk111 may share information with third parties in limited circumstances. Strict confidentiality agreements are in place for each case:

Payment Processors

Only the minimum necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to process transactions. This information is used solely for payment verification.

Identity Verification Services

Approved third-party verification agencies may be used during the KYC process. These agencies comply with international data protection standards.

Legal Requirements

We may be required to disclose information in response to court orders, government directives, or legal investigations. In such cases, we always provide only the minimum information necessary.

Business Transfer

In the event of a business merger or acquisition involving rk111, user information may be transferred to the new owner. However, the terms of this policy will continue to apply and you will be notified in advance.

6 Cookie Policy

Rk111 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme, etc.).
• Analytics Cookies: To understand which sections of the platform are used most.
• Marketing Cookies: To show you relevant offers based on your interests.

Cookie Controls

You can delete cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

7 Data Retention Period

Rk111 does not retain your information longer than necessary. Retention periods vary by data type, as follows:

Upon expiry, data is securely deleted or anonymized.

8 Your Rights

Under rk111's Privacy Policy, you have the following rights regarding your own information:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Marketing Opt-Out: You may opt out of receiving promotional messages.
• Right to Lodge a Complaint: If you believe this policy has been violated, you may file a complaint with our support team.

To exercise these rights, please contact our support team. Requests are typically handled within 7 business days.

9 Data Security Measures

Rk111 applies industry-leading standards to protect your information. Our security framework is as follows:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: To prevent unauthorized access.
• Regular Security Audits: Regular third-party penetration testing.
• Staff Training: All staff receive regular training on data protection.

Please note — complete security on the internet cannot be guaranteed. We encourage you to keep your password strong and never share it with anyone.

10 Minor Protection

Rk111 strictly does not provide services to anyone under the age of 18. We do not knowingly collect information from minors.

Date of birth is verified during registration. If we become aware that a minor has created an account, that account will be immediately closed and any collected data will be deleted.

11 Policy Changes

Rk111 reserves the right to update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.

We recommend checking this page regularly to stay up to date with our latest policy.

12 Contact

For any questions, concerns, or to exercise your rights regarding our Privacy Policy, please contact us:

Requests are typically responded to within 7 business days of receipt. For urgent matters, live chat support is available for faster assistance.